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Assistant Manager, GTRF Client Services : 0000BPLR

Job Information
Author ahnationtalk
Date September 15, 2018
Type Full Time
Company HSBC Bank Canada
Location Vancouver, BC
Category Business / Management
Client HSBC Bank Canada
Contact Information
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Assistant Manager, GTRF Client Services : 0000BPLR

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in the Canada, with assets of US$2,522bn as at 31 December, 2017. HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Commercial Banking

HSBC Commercial Banking has an extensive network that covers three-quarters of global trade flows. It operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from mid-market companies to large multinationals, providing them with the tools they need to function efficiently. These include global trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

Relationship management is at the heart of our business and these teams work closely with customers to build an in-depth understanding of their needs.

Key Objectives for Assistant Manager, Global Trade & Receivable Finance Client Services:

To achieve the goal of high quality customer service delivery through optimum efficiency in handling trade enquiries. To coordinate and manage cross-selling activities to maximize revenue.

Principle Accountabilities:

  • Provide real-time support to team and manage efficient delivery of services.
  • Act as an escalation point to handle disputes & customer complaints.
  • Solve suspected fraud cases.
  • Contribute to effective development and performance of the department.
  • Encourage continuous learning and growth and establish Career Development.
  • Motivate and inspire the team to achieve the Group strategy and business objectives
  • Share knowledge, experience and best practices with junior employees within and outside of immediate team and promote a collective culture to spread experience & best practice
  • Live the Group Values
  • Promote an environment that supports diversity and reflects the HSBC brand.
  • Contribute towards day-to-day operations effectiveness and service efficiency for the team.
  • Ensure optimal level of cross-utilization of resources.
  • Monitor productivity and share best practice with call agent for improvement
  • Increase efficiency by encouraging team to recommend the use of e-channels to clients.
  • Effectively maintain administrative procedures/controls.
  • Closely monitor effectiveness of shift roster and staff planning.
  • Encourage call agents to give feedback and suggestions to streamline operations and improve efficiency.
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Complete other responsibilities, as assigned.


Knowledge & Experience / Qualifications:

  • Excellent knowledge and experience in trade and customer service
  • High commitment to customer service and cross-selling excellence
  • At least 2-5 years of experience with Group and HSBC Canada GTRF/CMB products and services
  • Strong interpersonal, influencing and communication skills. Passion to share knowledge/experience with others.
  • Proven success and achievement in the past working experience where one has to handle multiple tasks independently.
  • University Degree/College Diploma in business/finance preferred

HSBC Proud

In 2017, HSBC Bank Canada was named one of the Best 50 Corporate Citizens by Corporate Knights magazine, in addition to The World’s Best Bank by Euromoney Magazine in its annual Awards for Excellence.

Join HSBC, and benefit from the following:

  • Career Development: Within your current role, as well as Canadian and international opportunities
  • Company Reputation: Offering prestige, strength, and longevity
  • Business Growth: Underpinned by our drive, and the highest banking standards
  • International Connectivity and impact: Build global relationships and be a part of international initiatives
  • A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
  • Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make

Job Field : Commercial Banking
Primary Location : North America-Canada-Ontario-Toronto
Other Locations : North America-Canada-Quebec-Montreal, North America-Canada-British Columbia-Vancouver
Schedule : Full-time Shift : Day Job
Type of Vacancy : Country Vacancy
Job Posting : Sep 5, 2018, 2:43:48 PM Unposting Date : Sep 19, 2018, 11:59:00 PM

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