Client Service Worker
Please note this is an ongoing posting without a scheduled close date. The posting close date will be added to the posting one month prior to the posting close date. Applications will be reviewed on a monthly basis at the end of every month.
This posting is to establish a pre-qualified pool of applicants (applicant inventory) who will be eligible to apply on full-time, permanent part-time, and temporary positions in Income Assistance offices in multiple locations. An eligibility list may be established for future permanent and/or temporary vacancies.
Applicant inventories are used to streamline the recruitment experience. They are designed so applicants can be considered for multiple Client Services Worker opportunities within BC. Before you apply, please read this important information on Applicant Inventories and how they work – Applicant Inventories on MyHR.
Are you a service-oriented team player with administrative skills?
Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment Assistant Workers, CSW’s provide important administrative support, working comfortably in numerous computer programs to complete a wide range of tasks in a diverse and busy client service environment.
One Province, One Team, Reliable Service – Wherever our Clients Live
Client Service Workers may serve clients in person, over the phone, or by other virtual means. The Service Delivery Division team is large and represented throughout the Province, yet close knit. You will build close relationships with coworkers located physically in your office, as well as those not located in your community by using online meeting tools and other technology. The CSW role is challenging and busy, so being a supportive team player and maintaining a positive team culture is critical.
The Ministry of Social Development & Poverty Reduction is committed to providing an inclusive work environment, starting with the hiring process. If you need to be accommodated during any phase of the process, please advise us at the contact information below. All information received in relation to accommodation will be kept confidential.
Applicants who are successful in the first stages of the assessment process will be placed into an Applicant Inventory and notified of opportunities as they arise. Applicants in an inventory can apply on multiple Client Services Worker opportunities within the Ministry of Social Development and Poverty Reduction. Notifications will include the location of the available position. Applicants should only respond, and complete the questionnaire, when applying to work in that particular location.
If you have remaining questions that are not answered by visiting this website you may email SDSI.OPSSupport.Hiring@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website.
NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.
In order to be considered for this position your application must clearly demonstrate how you meet each of the education and experience requirements as outlined below:
Secondary school graduation or equivalent and experience working in a professional office and a high volume client service environment.
Preference may be given to applicants who have experience with the following:
- Significant experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone; recent experience is preferred.
- Integrated Case Management System (ICM)
- Records management systems (ARCs/ORCs, TRIM, CRMS, MIS)
- Working in a social services environment (i.e. health care, children & family, legal services, disability associations, etc.)
- Working in a client services environment within the banking/financial sector.
- Providing financial and administrative support.
- Experience and/or training in conflict management
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.
A Criminal Records Check is required.
1. Questionnaire: YES – The comprehensive questionnaire will be used for screening of required qualifications (education, experience, designations, etc). Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Questionnaire responses will be used to shortlist applicants to move to the next stage of the process, so please ensure you include all relevant information about your education and experience, including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.
2. Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
3. Cover letter required: NO – Please do not submit a cover letter with your application as it will not be reviewed.