An eligibility list may be established for future permanent and/or temporary opportunities
An excellent career-building opportunity for a dedicated administrative professional
RoadSafetyBC oversees two remedial programs for drivers who have received alcohol or drug related prohibitions: the Responsible Driver Program (RDP) and the Ignition Interlock Program (IIP). The RDP is designed to protect public safety and help drivers to separate their alcohol and/or drug use from their driving. The IIP is designed to protect road users by preventing drivers from operating their vehicles while affected by alcohol, while reinforcing the remedial benefits of the education and counselling programs.
The primary role of an Intake Agent in Remedial Programs is to review cases to make initial determinations or recommendations within established criteria and guidelines. The duties involve providing program information to the public and stakeholders by telephone as well as processing a high volume of documents and data entry in various databases. Intake Agents are responsible for receiving, reviewing and validating incoming submissions and clarifying case information with the public and stakeholders over the phone.
The work requires a high attention to detail and the ability to use discretion when making decisions. Remedial Programs has a high volume of work and Intake Agents must be able to adapt well to change and shifting priorities. As the successful candidate, you will be privy to a wide range of highly personal, sensitive and confidential information. Your work often involves contact with highly emotional participants in confrontational situations where confidence, good judgment, excellent communication skills and tact are essential. Your ability to provide excellent customer service, while maintaining strict confidentiality and a high degree of professionalism will ensure your success in this role.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Travis.Smith@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Grade 12 graduation or equivalent.
- Minimum of 1 year providing information and services to the public in person and/or via telephone.
- Minimum of 6 months experience interpreting and applying legislation, regulations and/or policies.
- Minimum of 6 months experience providing client service in an adversarial environment dealing with irate clients.
- Experience working with word processing and client management systems entering data.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Online Questionnaire: YES – As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.