Student Support Worker
There are two (2) permanent full-time positions available.
An eligibility list may be established for future permanent and/or temporary opportunities.
Do you thrive in a high volume work environment? Do you enjoy serving a diversified public? Can you manage shifting priorities effectively?
StudentAid BC (SABC) assists more than 200,000 eligible B.C. students and borrowers with the cost of their post-secondary education and training through various financial assistance programs, such as student loans, grants and scholarships. The Branch is responsible for setting the strategic direction of student financial assistance within B.C., including representing the Province in federal-provincial/territorial policy negotiations to maximize federal funding for the benefit of B.C. students and borrowers; development and management of student aid programs totalling more than $650M in combined provincial and federal funding for a demand driven program; and policy development that considers social, economic, and budget impacts for the province.
SABC is responsible for the initial assessment of SABC applications for student financial assistance, up to the point of disbursement, which includes the verification of application information, the subsequent review of the award assessment and the accounting and budget management of program financials. In addition to providing direct client service to B.C. Students, SABC is responsible for designating institutions and determining program eligibility for the purposes of student financial assistance. SABC also collaborates with other branches, both within the Ministry and across the BC Public Service, and other jurisdictions and levels of government on the development of program policy.
The Student Support Officer (SSO) completes a variety of student financial assistance functions related to client service delivery and application assessment. If you are a highly motivated and self-directed person who enjoys working in a fast-paced, high volume work environment, you will thrive in this collaborative, productive team setting. This position requires someone whom is flexible, service-oriented and prides themselves on their excellent attention to detail, financial, problem solving and communication skills.
If you thrive in an environment dedicated to cooperation and teamwork, and enjoy working towards group and organizational goals, we look forward to your application.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Elizabeth.Rose@gov.bc.ca DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Grade 12 graduation or equivalent.
- Demonstrated experience with Microsoft Word and Microsoft Outlook.
- Minimum of one (1) year (preferred 2 or more years) experience providing direct front-line customer / client service to a diverse public.
- Preference may be given to candidates with experience (preferred 6 months or more):
- Interpreting and applying policy and/or legislation (this includes organizational policy and/or standard operating procedures).
- Providing financial services and/or benefits to clients.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.
Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.