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Corporate Director, Employee Experience

Job Information
Author pmnationtalk
Date January 3, 2020
Type Full Time
Company Interior Health Authority
Location Kelowna, BC
Category Business / Management
Client Interior Health Authority
Contact Information
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Corporate Director, Employee Experience

Competition #: 01347778
Bargaining Unit: NON-CONTRACT
Department: IH HR & ORG DEV ADMIN


Position Summary
Come join our amazing team as Corporate Director, Employee Experience.

As the Corporate Director, Employee Experience you are accountable for the development and execution of strategy that enables, promotes, measures and improves the work experience of Interior Health employees, physicians and volunteers.

The Corporate Director oversees the Employee Experience team, which is focused on creating and sustaining inclusive workplaces for employees, physicians and volunteers and includes tactics to improve onboarding, diversity and inclusion and recognition of employee, physician and volunteer experience. The Corporate Director also oversees the teams responsible for development of strategies, plans and service operations including organization development and change initiatives focused on continuously transforming, driving and improving the effectiveness of the organization; leadership and management learning and development; and Employee Benefits and Records.

The Corporate Director liaises and collaborates with provincial, national, and international leaders and organizations regarding relevant initiatives and strategies that support delivery of portfolio services.


1. Leads and directs the Employee Experience Department in the planning, development, implementation, and continuous improvement of activities focused on creating welcoming work environments, including:
a. developing, implementing and enhancing diversity and inclusion plans;
b. developing, implementing and enhancing recognition and appreciation;
c. continuously improving onboarding experiences for all employees; and
d. collecting and analysing quantitative and qualitative data to improve employee, physician and volunteer workplace experience.

2. Directs the delivery of organization development and change services, ensuring support to key organizational priorities and fostering positive organizational change through evidence-based practice at the system, group and individual level to continuously transform, drive and improve the effectiveness of the organization.
3. Leads and directs Organization Development and Change Consultants (ODCs).
4. Promotes and enables a co-leadership model for delivery of services in which ODCs are embedded within geographically aligned Primary and Community Care Transformation teams.
5. Provides leadership in the ongoing creation and implementation of a full range of consulting services and strategies to drive organization development and change.
6. Oversees the development, implementation, and continuous improvement of leadership and management learning and development, including identification of services provided through external vendors and/or through the ODCs.
7. Provides leadership in the ongoing development of tools and activities to support new manager development.
8. Oversees and directs the Manager, Employee Benefits and Records in the delivery of benefits and employee records activities and the continuous development of employee-centric services. Supports the integration of benefits services with the Strategic HR Services (Compensation) portfolio for the ongoing development of benefit models, policies, and procedures and ensures organizational compliance with such models, policies, and procedures.
9. Oversees and directs the ongoing development and refinement of Diversity and Inclusion plans, to maintain relevance and assess achievement of stated goals.
10. Oversees and directs the ongoing development and refinement of the Aboriginal Human Resource (HR) Plan, ensuring linkages with Aboriginal Communities and the Aboriginal Health Portfolio, to maintain the plan’s relevance and to assess achievement of the stated goals. Ensures the effective delivery of related activities within the Employee Services and Organization Development and Change departments.
11. Oversees and facilitates the collection of data for analyzing the effectiveness and efficiency of Employee Experience programs and activities, and to inform development of Human Resources’ (HR’s) programs, policies, procedures and services. In conjunction with the leaders in other HR portfolios and other internal stakeholders, guides development of strategies to increase the organization’s capacity to address and strengthen the employee experience.
12. Oversees engagement of portfolio-related vendors through formalized RFP and quotation processes.
13. Guides the development, recommendation, and implementation of new or changing programs and services, policies, and procedures specific to departments and/or where there are intersections between Employee Experience and other HR portfolios.
14. Develops and recommends the department budgets, monitors expenditures, performs variance analysis and reporting, and implements remedial action. Manages Employee Experience departments within the approved budget in a manner that is responsive and sustainable.
15. Fosters relationships with senior leaders, regional managers, and the Communications and Culture team as well as external organizations, agencies, institutions, interest groups, Aboriginal partners, educational institutions, and the public with an interest in the operations of IH, particularly HR management. Serves as a senior representative in liaising with government and government agencies, other health authorities, unions, and other stakeholder organizations with an interest in HR management practices.
16. Serves as a member of an assigned IH Vice Presidents’ Leadership Team to advise on all matters relating to HR issues arising from initiatives or programs within the portfolio. Shares HR best practice across the organization for cultivating a healthy workplace and an engaged workforce.
17. As a member of the HR Leadership Team, assists the Vice President in the acquisition of fiscal, technological, physical, and people resources required to fulfill the performance goals and objectives of HR’s programs and services. Working with other HR portfolios, ensures integrated HR service delivery to managers and employees.
18. Develops briefing notes and presentations to support senior leadership’s review and approval of initiatives within the portfolio. Guides development and implementation of approved policies including developing communication plans and employee-focused education.
19. Is responsible for staffing functions within Employee Experience departments, including recruitment, hiring, ongoing development, and performance management, including disciplinary action and termination as required.
20. Advises the Vice President of HR of significant issues arising that may adversely affect the operation or reputation of the organization.
21. Performs other related duties as assigned.

• A Master’s degree in Human Resources, Business Administration or a related discipline or an equivalent combination of education, training and experience
• A minimum of 10 years of progressively senior experience, including management experience and experience implementing policy, programs, and change initiatives in a large, complex health organization.

Interior Health is committed to increasing its Aboriginal workforce representation and ensuring that we have Aboriginal Peoples at all levels of the organization. We understand the value of building an Aboriginal representative workforce as an important step in meeting the healthcare needs of Aboriginal Peoples. We invite all applicants who identify as having Aboriginal ancestry (First Nations, Metis, Inuit) to include the information in resumes and cover letters.

* All postings with a closing date specified close at 11:59 pm PT

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