Employment and Assistance Worker
Community Program Officer R15 (EAW) Growth
Please note this is an ongoing posting without a scheduled close date. The posting close date will be added to the posting one month prior to the posting close date. Applications will be reviewed on a monthly basis at the end of every month.
This posting is to establish a pre-qualified pool of applicants (applicant inventory) who will be eligible to apply on full-time, permanent part-time, and temporary positions in Income Assistance offices in multiple locations. An eligibility list may be established for future permanent and/or temporary vacancies.
Applicant inventories are used to streamline the recruitment experience. They are designed so applicants can be considered for multiple Employment and Assistance Worker opportunities within BC. Before you apply, please read this important information on Applicant Inventories and how they work – Applicant Inventories on MyHR.
Are you a service-oriented communicator who thrives in a high volume client service environment?
EAWs play an important role in the lives of British Columbians seeking income and disability assistance. EAWs determine eligibility for assistance, and deliver impactful decisions to citizens, sometimes in sensitive or crisis situations. EAWs are active listeners, possess strong interview and conflict management skills, and remain calm, compassionate and clear in the face of difficult conversations and service pressures. Resilience is an asset in this busy, challenging role.
One Province, One Team; Reliable Service, wherever our clients live
EAWs may serve clients in person, over the phone, or by other virtual means. The Service Delivery Division team is large and virtual, yet close knit. You will build close relationships with coworkers located physically in your office, and virtually using online meeting tools and other technology. The EAW role is challenging, so being a supportive team player and maintaining a positive team culture is critical.
For information about the role of an Employment and Assistance Worker and the hiring process please visit the EAW Careers Page. Please see the attached Job Profile for specific accountabilities and qualifications. The attached addendum also outlines the various program areas our EAWs may work within, and some of the primary duties of each of those work-streams.
The Ministry of Social Development & Poverty Reduction is committed to providing an inclusive work environment, starting with the hiring process. If you need to be accommodated during any phase of the process, please advise us at the contact information below. All information received in relation to accommodation will be kept confidential.
Applicants who are successful in the first stages of the assessment process will be placed into an Applicant Inventory and notified of opportunities as they arise. Applicants in an inventory can apply on multiple Employment & Assistance Worker opportunities within the Ministry of Social Development and Poverty Reduction. Notifications will include the location of the available position. Applicants should only respond, and complete the questionnaire, when applying to work in that particular location.
If you have remaining questions that are not answered by visiting this website you may email SDSI.OPSSupport.Hiring@gov.bc.ca. DO NOT APPLY TO THIS EMAIL. For technical problems or problems submitting your application or for more information about how to create or update your profile, please refer to the How to Apply section below.
In order to be considered for this position your application must clearly demonstrate how you meet each of the education and experience requirements as outlined below:
- Secondary School graduation or equivalent
- Experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
- Experience working with various computer applications including MS Word, Excel and Outlook.
- Experience providing services to clients from diverse backgrounds, including but not limited to, clients from various ethnic and cultural backgrounds, clients with mental health issues and/or physical disabilities or other challenges, clients with substance use issues and individuals who may be in crisis, displaying frustration, anger or acting out in an abusive manner.
Preference may be given to applicants who have the following:
- One or more years of experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone
- Experience working with a case management system and/or maintaining electronic records.
- Experience working in a highly structured, scheduled and performance monitored environment such as a contact centre.
- Experience determining eligibility for programs and services.
- Experience in a social services work environment.
- Recent client service experience.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.
A Criminal Records Check is required.
1. Questionnaire: YES – The comprehensive questionnaire will be used for screening of required qualifications (education, experience, designations, etc). Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Questionnaire responses will be used to shortlist applicants to move to the next stage of the process, so please ensure you include all relevant information about your education and experience, including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.
2. Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
3. Cover letter required: NO – Please do not submit a cover letter with your application as it will not be reviewed.