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Director, Access and Efficiency

Job Information
Author pmnationtalk
Date January 6, 2020
Type Full Time
Company Interior Health Authority
Location Kelowna, BC
Category Business / Management
Client Interior Health Authority
Contact Information
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Director, Access and Efficiency

Competition #: 01350459
Bargaining Unit: NON-CONTRACT


Position Summary
The Director, Access and Efficiency will work to align and improve the access and the efficient Efficiency of patients across the care continuum. This position has responsibility for interpreting, implementing, evaluating, and reporting on operational strategies to assist in supporting an IH-wide Access and Efficiency Strategy.


• Interprets, translates, operationalizes, and reports on provincial mandates and IH-wide strategies relating to the access and efficiency of patients. Operationalizes and reports on identified strategies including, but not limited to the following:
• Alternative Levels of Care (ALC) coding to improve/maintain optimal utilization as it relates to quality, patient safety, and best practices.
• Annual winter surge planning, implementation, and evaluation.
• Implementation of the Discharge Planning Toolkit.

• Under the direction of the IH ACT Steering Committee, assists and provides input into the development of ongoing/future strategies that will enhance patient access and efficiency across the care continuum.

• Monitors daily hospital capacity and utilizes knowledge and expertise to identify shortfalls or barriers in current access/efficiency initiatives and practice. Provides direction to operations for utilizing quality indicators and financial targets to address congestion challenges.

• Works collaboratively with colleagues to identify service delivery models to ensure seamless integration of services.

• Liaises with Executive Directors, Executive Medical Directors, Managers, employees, physicians, and other Health Authorities regarding critical problem-solving activities that assist in decision-making relating to patient access and efficiency.

• Directs and implements strategic initiatives utilizing change management motivation and analysis. Manages projects effectively in a multi-disciplinary and complex environment, utilizing project management and LEAN management principles and methodologies.

• Leads the development and implementation of innovative and creative approaches, opportunities, initiatives, and projects for delivery of high quality, value-added, and efficient services to support long-term strategies and effectively address patient/client needs and expectations.

• Creates a collaborative workplace that encourages employees to realize their maximum potential; fosters personal growth; and promotes a sense of community, autonomy, and decision-making at the point of care and service.

• Ensures clear performance objectives and indicators are in place to assess the delivery of services within an interdisciplinary and multi-site environment.

• Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patients/clients and staff.

• Establishes effective administrative systems for maintaining, evaluating, and reporting on quality improvements and project activities.

• Identifies system-level issues and process challenges that impede smooth, timely, and appropriate transitions for patients across the healthcare system.

• Performs other duties as assigned.

• A clinical healthcare credential plus a Master’s degree in Healthcare Administration or a related field.
• Ten to fifteen years of experience in healthcare leadership.
• Or an equivalent combination of education and experience.
• LEAN Management Training and/or LEAN Specialist Certification.

Skills and Abilities:
• Knowledge and understanding of policy and policy implications relating to provincial and municipal governments and external agencies such as academic institutions and regulatory agencies.
• Knowledge and understanding of LEAN principles.
• Experience with Accreditation Canada and regulatory body standards and the application of these.
• Experience in business practices regarding operating and capital areas and experience working with Ministries, regional Hospital Districts, Foundations, donors, Auxiliaries, and volunteers.
• Ability to interpret and willingly share knowledge about emerging, leading, and evidence-informed practice.
• Practical knowledge of change management, conflict resolution, decision-making, analysis, evaluation, facilitation, program development, implementation, and evaluation.
• Ability to effectively navigate IH and other complex organizations.
• Ability to simplify complex situations so others can understand and to bring complex projects to completion.
• Ability to change communication style for specific situations.
• Ability to provide a self-assured presence while presenting information in many types of environments.
• Active participant in committee/group settings.
• Ability to influence and mentor.
• Physical ability to perform the duties of the position.

Interior Health is committed to increasing its Aboriginal workforce representation and ensuring that we have Aboriginal Peoples at all levels of the organization. We understand the value of building an Aboriginal representative workforce as an important step in meeting the healthcare needs of Aboriginal Peoples. We invite all applicants who identify as having Aboriginal ancestry (First Nations, Metis, Inuit) to include the information in resumes and cover letters.

* All postings with a closing date specified close at 11:59 pm PT

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