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Director, Clinical Operations, Community & Primary Care – Cariboo Chilcotin

Job Information
Author pmnationtalk
Date December 20, 2019
Type Full Time
Company Interior Health Authority
Location 100 Mile House, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
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Director, Clinical Operations, Community & Primary Care – Cariboo Chilcotin

Competition #: 01349121
Bargaining Unit: NON-CONTRACT


Position Summary
Exciting leadership opportunity in the breathtaking Cariboo Chilcotin region of BC.

The Director, Clinical Operations (Primary Care) is responsible for the overall administrative leadership and management of the primary care network and assigned clinical area.

Working closely with the Medical leadership of these programs and services, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human and financial resources.

The Director works closely with the Ministry and with their Medical and Administrative leadership partners at Interior Health is responsible for establishing and strengthening the relationships with the Divisions of Family Practice and ensuring strong collaboration with these external stakeholders. This work includes negotiations with the various Divisions of Family Practice and other key stakeholders to develop and implement strategies to advance primary care transformation.

With a strong focus on patient and family centred care and quality improvement, this position leads and supports the continuous improvement of care processes within assigned portfolio. The incumbent works as a team player with colleagues and co-workers in identifying services delivery models and processes to ensure seamless integration of services.

1. In collaboration with their physician dyad partners, develops strategies to ensure quality evidenced based clinical primary care patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values and strategic direction of Interior Health.

2. Builds strategic and working relationships with internal and external stakeholders, specifically the Divisions of Family practice to identify and plan responsive delivery systems and services and to discuss and resolve issues related to same, in support of the effective and efficient integration of healthcare services and resources throughout the organization.

3. Co-chairs the Collaborative Services Committee in partnership with the Division of Family Practice.

4. Works collaboratively with other health systems leaders to develop the Specialized Community Services Programs (SCSPs).

5. Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centred care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management.

6. Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints.

7. Establishes an effective workforce plan in collaboration with key partners and stakeholders that ensures the ongoing availability of qualified competent staff within the context of operational demands and resource constraints.

8. Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards.

9. Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas.

10. Establishes effective administrative systems for maintaining, evaluating and reporting on the operations of the portfolio.

11. Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction.

12. Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patient and staff.

13. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.

14. Represents assigned clinical areas on a variety of internal and external committees as required.

15. Performs other related duties as required.

Education, Training and Experience:
• Masters degree in a clinical health-related or business related field.
• Ten years of clinical and leadership experience in large, complex, adaptive health organizations.
• Or an equivalent combination of education, training and experience.
LEADS Capabilities:
Demonstrates all LEADS Capabilities, in particular:
• Leads Self – self-awareness, demonstrates character
• Engages Others – fosters the development of others, communicates effectively, builds effective teams
• Achieves Results – sets direction, takes action to implement decisions, assesses & evaluates results
• Develops Coalitions – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments
• System Transformation – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change

* All postings with a closing date specified close at 11:59 pm PT

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