Operations Manager

Job Information
Author pmnationtalk
Date October 9, 2019
Type Term - Full Time
Company Interior Health Authority
Location Oliver, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
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Operations Manager

Competition #: 01320125
Bargaining Unit: NON-CONTRACT
Reports To: MANAGER
Close Date: OCTOBER 13, 2019*


Position Summary
We have an exciting opportunity for a passionate leader to join our Home Support Modernization Project team as the Operations Manager. This position’s will be located at the South Okanagan General Hospital in Oliver, B.C. If you are a great communicator who promotes a spirit of inquiry and embodies healthcare, this opportunity is for you. This is a term specific full time position until September 25, 2020.

The Manager is responsible for effective leadership, resource management, program and service delivery; client/community relationships; and quality improvement, evaluation, and risk management of the assigned area of responsibility.


• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.
• Promotes a spirit of inquiry and innovation within the delivery of service.
• Ensures coordination and integration of services with other Interior Health (IH) programs and identifies opportunities for enhancement that will improve service delivery to clients/communities within the assigned area of responsibility.
• Promotes the vision, mission, values, and strategic direction of IH.

Resource Management
• Identifies material, spacial, and financial resources required for the delivery of services within the assigned area of responsibility; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.
• Develops and manages service contracts where applicable.
• Assumes overall responsibility for staff including recruitment, selection, orientation, collective agreement administration, grievances, performance management, and termination as per IH policy.
• Identifies and takes action to address professional development needs.

Program and Service Delivery
• Provides leadership and direction to the service area’s team and implements Home Health program and service direction, policy, and standards.
• Implements and monitors quality improvement initiatives for the assigned area.
• Identifies the need for, promotes, and facilitates research.
• Collaborates and maintains effective working relationships with a wide variety of internal and external partners (e.g., physicians, government Ministries, community agencies, organizations, and professionals) that are critical to the development and delivery of Home Health programs within the assigned area of responsibility.
• Participates on various committees/working groups, as required, that are related to the delivery of the Home Health program/services.
• Promotes positive interactions between staff and public.

Quality Improvement Evaluation/Risk Management
• Prepares and provides statistics and information related to workload management, department activity, quality assurance, or clinical use on a scheduled or as requested basis.
• Ensures a process for reviewing and responding to client/customer feedback.

• Participates in related job functions and projects as required and undertakes other related duties as may be assigned.

As a member of the Interior Health (IH) team, you’ll have access to services and benefits that can help you get the most out of work while maintaining a balanced lifestyle. Our focus is on giving people room to grow, to make an impact in the lives of others. Come and join us!

Education, Training, and Experience
• A Bachelor’s degree in a related discipline.
• Five to seven years of recent, related experience, including a minimum of three years of frontline supervisory, program coordination, and/or project management experience.

* All postings with a closing date specified close at 11:59 pm PT

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