2019 Campbell River citizen satisfaction survey results
Quality of life, satisfaction with City services and programs and excellent customer service were among the high points in September’s citizen satisfaction survey results.
Citizens also said the most important issue facing Campbell River is homelessness and addiction issues, a change from 2016, when the local economy was the top concern.
Top marks for services went to trails, water supply, sewage system and recreation programs. Services with lowest satisfaction ratings were bylaws and enforcement, public washrooms, transportation and traffic flow and snow and ice removal.
People’s favourite thing about living in Campbell River remained easy access to outdoor recreation and being close to the ocean.
Overall, the majority of people (78 per cent) agree the City is doing a good job. In 2013, the satisfaction level was 53 per cent. In 2016, it was 86 per cent.
Detailed results of the statistically-valid survey will be presented to Council at the Nov. 18 meeting and will help inform decisions during budget discussions coming up in December.
“Monitoring and measuring satisfaction is key to successful service delivery, and these results will
help us to consider how best to address the areas where citizens would like more focus,” says Mayor Andy Adams.
“We will continue to survey regularly to ensure the City is as responsive as possible to the concerns and expectations of Campbell River citizens,” adds city manager Deborah Sargent.
Residents were asked to rate satisfaction with quality of life and a wide range of City services in through a survey mailed to 1,200 randomly-selected households this September. Thirty-four per cent were returned. As a token of thanks for people participating in the mail survey, the City offered an option to enter a draw for three $100 gift certificates for programs or memberships offered at the Sportsplex or Community Centre.
All residents who didn’t receive the survey in the mail could answer an equivalent online version, which 137 people completed.
All results are anonymous and representative of Campbell River’s population based on Statistics Canada 2016 Census information.
Highlights of responses appear below. A detailed report on findings, including satisfaction levels for a range of services and comparison to 2016 results, where available, is attached.
Contact: Deborah Sargent, City Manager
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