Title: Assistant Coordinator, Client Services
Location: Vancouver, BC, Canada
Employment Type: Temporary – Full Time (12 Month contract)
Salary band: From ($39,418 to $49,272 / year) OR ($21.65 – $27.07 / hour)
The Canadian Red Cross (CRC), is seeking an Assistant Coordinator, Client Services to join the Health Equipment Loan Program (HELP) team in Vancouver, British Columbia, Canada. You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization.
At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. Starting with the hiring process, we are committed to having an accessible, diverse, inclusive and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace.
The Assistant Coordinator, Client Services supports volunteers and staff to provide high-quality service to HELP clients; ensuring effective volunteer management practices are implemented throughout the assigned geographic area (Vancouver, Richmond, Squamish, North Vancouver) and assists in the promotion of service to the public.
In this role, you will work on:
- Ensures that client service objectives and targets are met.
- Responsible for receiving, processing, and tracking clients service requests, meeting Red Cross standards for timeliness and quality.
- Liaises with Equipment Supply and Partner Services staff regarding customized orders and equipment issues.
- Responds to program-specific and generic inquiries from clients, health professionals, and the public; regarding the service provision.
- Trains, mentors, and supervises support staff in Client Service Support, as required.
- Liaises with Volunteer Experience and Engagement Coordinator in ensuring an adequate complement of HELP volunteers
- Leads volunteer engagement initiatives (select, coach, and monitor volunteers and nominate volunteers for internal and external awards)
- Supervise lead Client Service volunteers in their role as volunteer supervisors.
- Ensures HELP Client Service volunteers are effectively screened, trained, recognized, and supervised.
- Ensures the implementation of national and HELP–specific volunteer management policies and processes
- Recruit volunteers and maintain volunteer cohort by building relations with key community organizations, colleges, and volunteer agencies.
- Promote the HELP program by making presentations and participating in community events
- Liaises with the HELP Coordinator in ensuring an adequate complement of HELP volunteers within the geographic area
- Forecast short-term and long-term volunteer needs for the geographic area
- Build and maintain rapport with volunteers through regular meetings and collaboration with volunteers
- Oversees volunteer treasurers and ensures financial policies/procedures are followed in client service sites.
- Compiles and provides program statistics as required.
- Tracks financial and equipment donations and initiates corrective action when required.
- Coordinates the provision of office supplies and printed materials to client service sites.
- Contributes relevant, current content to the provincial HELP web page.
- Provides updated program information to external sources (i.e. resource directories, websites)
- Contributes to a healthy and safe working environment.
We are looking for:
- Completion of a 2-year post-secondary diploma in a related field, and a minimum of 2 years experience in volunteer management, or an equivalent combination of education and experience.
- A valid Class 5 BC Driver’s License is required.
- Client service experience
- Knowledge and experience working in health programs
- Experience in working with a diverse population and an understanding of cultural issues
- Strong written and verbal communications skills
- Strong interpersonal skills
- Ability to manage multiple priorities
- Proficiency in Microsoft office
- Frequent travel around the region is required.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- A satisfactory Enhanced Police Information Check (E-PIC) is required for all positions.
- Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.