Coordinator, Documentation Quality Improvement

    You can use your smart phone to browse stories in the comfort of your hand. Simply browse this site on your smart phone.

    Using an RSS Reader you can access most recent stories and other feeds posted on this network.

    SNetwork Recent Stories

Coordinator, Documentation Quality Improvement

Job Information
Author pmnationtalk
Date April 4, 2021
Type Full Time
Company Interior Health Authority
Location Kelowna, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
Apply Now!

Community :KELOWNA

Position Summary

The Coordinator, Documentation Quality Improvement is responsible for providing leadership and expertise in the application of documentation quality improvement and data quality evaluation principles, practices, and tools in support of evidence-based practice standards. The Coordinator promotes the integration and standardization of quality assurance performance indicators measuring the accuracy of clinical documentation in health records in Interior Health (IH). The Coordinator works in collaboration with key stakeholders, both internal and external to the organization, with a commitment to the mission, vision, values, and strategic directions of IH.

The Coordinator leads activities and projects related to quality improvement and standardization of documentation, including paper and electronic formats. Participates in regional leadership groups, advisory committees, and working groups.


1. Provides leadership and expertise to promote a culture of documentation quality improvement and standardization. Coordinates the work of documentation quality improvement initiatives in collaboration with stakeholder groups, which typically include members of the medical staff.

2. Develops and delivers medical-staff specific documentation training curriculum focused on clinical improvement objectives, preserving the integrity of the health record, documentation quality, and workflow efficiencies. Ensures completion of individualized assessments, training, and ongoing support including distribution of training materials to ensure a comprehensive training experience for medical staff members. Evaluates the effectiveness of training and support methods, and implements continuous improvement strategies.

3. Creates processes and policies for the medical documentation team to address IH-wide documentation risks and issues identified by various stakeholder groups. Leads the development of decision briefs, coordinates and analyzes input/data from committee members and stakeholders on specific issues; researches and promotes best-practice strategies; and leads working groups.

4. In conjunction with Health Information Management (HIM) Leadership, develops, implements, and monitors HIM quality assurance standards for Medical Documentation. Ensures standards for Medical Documentation are clearly articulated and quality, standardized Medical Documentation Services are delivered to support IH priorities. Evaluates and makes changes as needed to ensure reliable data quality, efficient standardized work processes, and compliance with regulatory and reporting requirements.

5. Manages staff including selection, training, direction, evaluation, and, when necessary, discipline of staff up to and including termination. Develops, implements, and manages staff development and retention plans. Completes performance evaluations.

6. Identifies emerging issues and new developments in the field of medical documentation and makes recommendations regarding improvements in IH standards and service delivery.

7. Undertakes specific activities/projects related to the HIM portfolio, liaising with the Manager, Medical Documentation & Transcription Services, to assess and monitor impacts and implementation timelines. Establishes effective working relationships at IH and participates on project-specific working groups as required. Completes and maintains project and process documentation including establishing a tracking mechanism for lessons learned. Consults with stakeholders and content experts as required. Communicates activities and project progress by preparing and distributing progress reports, developing presentations, and communicating approved material.

8. Aligns and integrates improvement efforts with HIM and IH programs to ensure consistency in objectives and positive impacts on quality and standardization.

9. Assists in establishing, implementing, and reporting performance objectives and indicators for Medical Documentation & Transcription Services in order to monitor and evaluate performance and quality of service. Provides regular formal and informal reports on quality initiatives, program/service changes, data quality audits, and service indicators.

10. Ensures collaboration and information-sharing across IH by providing opportunities for stakeholders to network or receive training through a variety of approaches such as learning sessions, teleconferences, portals, and site visits. Posts and updates content to SharePoint, InsideNet, and the IH public website as required.

11. Responsible for the financial management of the department including budget preparation, monitoring and reporting of expenditures including investigating and justifying variances. Reviews budgets with the Regional Manager

12. Participates on designated committees.

13. Performs other duties as assigned.


• Graduation from a certified program in medical transcription and Bachelor’s degree in business, health or public administration.
• A minimum of three years of recent, related experience in a complex organization including experience in developing policies and procedures, change management, developing and promoting adult educational material, and facilitating workshops.
• Or an equivalent combination of education, training, and experience.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Effective written/verbal communication and presentation skills.
• Ability to interact effectively with stakeholders at all levels of the organization.
• Ability to work effectively as part of a team in a complex, multi-faceted organization.
• Knowledge of quality improvement principles and practices, organizational development, project management, administration, and the current Health Authority service delivery issues and challenges.
• Ability to provide leadership, guidance and direction to staff.
• Effective skills and abilities in leadership, planning, and program management.
• Ability to set priorities and provide analysis.
• Ability to operate related equipment including proficiency in relevant computer applications.
• Ability to travel throughout the region
• A current BC Driver’s License.
• Physical ability to perform the duties of the position.

Send To Friend Email Print Story

NationTalk Partners & Sponsors Learn More