Director, Clinical Operations Acute

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Director, Clinical Operations Acute

Job Information
Author pmnationtalk
Date July 13, 2021
Type Full Time
Company Interior Health Authority
Location Penticton, BC
Category Director
Client Interior Health Authority
Contact Information
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Community :PENTICTON

Position Summary

With a mild climate, beautiful landscape and numerous recreational activities, the Southern Okanagan region of British Columbia offers a quality of life that is unsurpassed. Whether you prefer the outdoors and nature, culture and entertainment or wine and food, the South Okanagan offers it all.

The South Okanagan team is known for their positive attitude, dedication to team work and high quality patient care. The staff and physicians are highly committed to providing the best possible care to the citizens of the South Okanagan and as the Director you will be responsible for the overall administrative leadership and management of Penticton Regional Hospital and the Summerland Health Centre.

Working closely with the Medical leadership of these programs and services, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human and financial resources. With a strong focus on patient and family centred care and quality improvement, this position leads and supports the continuous improvement of care processes within assigned portfolio. The incumbent works as a team player with colleagues and co-workers in identifying services delivery models and processes to ensure seamless integration of services.

1. In collaboration with their physician dyad partners, develops strategies to ensure quality evidenced based clinical patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values and strategic direction of Interior Health.

2. Fosters strategic and working relationships with internal and external stakeholders to identify and plan responsive delivery systems and services and to discuss and resolve issues related to same, in support of the effective and efficient integration of healthcare services and resources throughout the organization.

3. Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centred care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management.

4. Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints.

5. Establishes an effective workforce plan in collaboration with key partners and stakeholders that ensures the ongoing availability of qualified competent staff within the context of operational demands and resource constraints.

6. Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards.

7. Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas.

8. Establishes effective administrative systems for maintaining, evaluating and reporting on the operations of the portfolio.

9. Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction.

10. Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patient and staff.

11. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.

12. Represents assigned clinical areas on a variety of internal and external committees as required.

13. Performs other related duties as required.


• Bachelor’s degree in a clinical health-related discipline, supplemented by a Master’s Degree in health, business or related field.
• Ten years of clinical and leadership experience in large, complex, adaptive health organizations.
LEADS Capabilities:
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.
Skills and Abilities:
• Knowledge of current and future healthcare issues.
• Demonstrated ability to lead people, manage change, develop strategy and execute on plans.
• Demonstrated ability to function effectively in a highly dynamic environment, building and sustaining effective relationships.
• Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
• Ability to function effectively in a highly dynamic environment.
• Working knowledge of applicable regulations, legislation and collective agreements.
• Proficiency in the use of personal computers and applicable software applications.
• Physical ability to carry out the duties of the position.

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