User Support Technician

Job Information
Author Madisons IT Consulting
Date September 30, 2022
Deadline Open
Type Full Time
Company Madisons IT Consulting Inc
Salary $33-35 - Per Hour
Location Victoria, BC
Category Information Technology
Contact Information
[email protected]

User support technician (NOC 2282)

By Madisons IT Consulting Inc

301-1321 Blanshard Street, Victoria, BC, V8W 0B6

We are seeking a User support technician to join our team in Victoria, BC starting as soon as possible.

$33-35 per hour, 1 Full time- permanent, 30 hours per week position.


  • Post secondary education in related field
  • 2 years of work experience
  • Language required: English
  • Location of work: 301-1321 Blanshard Street, Victoria, BC, V8W 0B6
  • Email resume and cover letter via email to: [email protected]

Key duties of the role:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software,
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

*We thank you in advance for your application; however only those qualified will be contacted.*

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