User support technician (NOC 2282)

By Madisons IT Consulting Inc

301-1321 Blanshard Street, Victoria, BC, V8W 0B6

We are seeking a User support technician to join our team in Victoria, BC starting as soon as possible.

$33-35 per hour, 1 Full time- permanent, 30 hours per week position.

Requirements:

• Post secondary education in related field
• 2 years of work experience
• Language required: English
• Location of work: 301-1321 Blanshard Street, Victoria, BC, V8W 0B6
• Email resume and cover letter via email to: [email protected]

Key duties of the role:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software,
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

*We thank you in advance for your application; however only those qualified will be contacted.*