Languages:English
Education:College/CEGEP
Experience:1 year to less than 2 years

Specialization:
Desktop applications
Security software
MS Office
MS Windows

Work conditions and physical capabilities:
Fast-paced environment
Tight deadlines
Repetitive tasks
Attention to detail
Combination of sitting, standing, walking
Bending, crouching, kneeling

Personal suitability:
Accurate
Client focus
Initiative
Organized
Team player

Tasks:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software