Job Description:

• Communicate with computer users who are having issues both online and in person to identify and record issues.
• Consult user manuals, technical manuals, and other documentation as you conduct research and put answers into practice.
• Reproducing, identifying, and fixing user-experience issues with technology.
• Provide guidance and instruction to users when required.
• Provide business systems, network and Internet support to users in response to identified difficulties
• Create, manage, and share a log of issues and solutions with other technical support analysts.
• May supervise other technical support workers in this group.

Requirements:

• Completion of a diploma or degree in computer science, computer programming, or network administration.